Privacy Policy

We collect the information you choose to provide through our waitlist inquiry and preliminary application forms. Depending on the form, that may include:

• Contact details such as name, phone number, and email address
• Your preferred way and time to be contacted
• General information about who the inquiry is for and the type of housing support being sought
• General information about current situation, readiness, and placement preferences
• Referral or emergency contact information you choose to share

We ask only for the general information needed to respond to you and to consider potential program fit.

Information submitted through this website is used to respond to your inquiry, answer questions, and evaluate potential fit for future recovery-housing placements as they become available. We do not sell your information, and we do not use it for advertising.

Form submissions are stored in a private database and are not published on this website or otherwise displayed to the public. Access is limited to the people working on inquiries and applications for the organization.

We use reasonable administrative and technical safeguards to protect the information submitted through this website. No website or method of transmission can be guaranteed to be completely secure, so please share only what is necessary.

Do not send Social Security numbers, banking or payment details, or detailed medical, diagnostic, or clinical records through this website or by email. If any such information is ever needed, it will be requested through a more appropriate and secure process.

You may ask us to provide a copy of the information you submitted, correct inaccurate details, or delete your submission. Email info@theheroeshouse.com with your request and enough detail for us to locate your submission. We will respond within a reasonable time.

As the organization develops, this policy may be updated. Any updated version will be posted on this page.

Questions about this policy may be sent to info@theheroeshouse.com.